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What are IT support services?

While many people think of the information technology (IT) department as their lifeline for fixing their laptop when something breaks or resetting their password, IT professionals play a significantly more important role in organizations than simply assisting with those tasks. 

When an IT department is effectively integrated into a business or organization, it can help achieve organizational goals by understanding the needs of various teams, and identifying and applying the correct technological solutions to produce results. By helping to manage an organization’s technological resources, this department can ensure operations run smoothly and anticipate changes that need to be made as technology evolves and business needs shift.

IT departments and help desk engineers use their technical expertise and problem-solving skills to provide software and hardware support, network management, and cyber security services, among other functions. They can also advocate for teams and workers in an organization, helping to evaluate technological services or vendors that may be useful and then integrating those technologies into existing processes and workflows. Overall, the role of an IT technician is to ensure that the organization’s technology is working properly and is secured, maintained, upgraded, and/or replaced as needed. 

Those seeking a position in the field may want to highlight their technical know-how in any job interviews. That can relate to the functions mentioned above and can also include knowledge about programming, human-computer interaction, database management, and web systems. The ability to communicate effectively is a soft skill, but an important skill for anyone in this role. IT communications can be challenging when working with employees who have significantly less technical knowledge than an IT professional. Being able to break down complicated concepts and explain the benefits or pitfalls of certain technologies can be crucial to performing this role effectively.